FAQ

How can I contact GlowAuraLighting?

You can email us at lockerxstore@gmail.com, and our customer service team will be happy to assist you with any inquiries.

Do you ship worldwide?

Yes, we offer worldwide shipping.

Can I change or cancel my order?

As we aim to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing your order. Any requests after this time will be denied. However, you may return your order for a full refund once it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped from our warehouse. Please allow extra time for processing during holidays and sale seasons. We process orders between Monday and Friday, with processing times of 1-3 business days from the order date. Orders are shipped the next day after processing. Please note that we do not ship on weekends.

How long will it take to receive my order?

Orders typically take between 1-2 weeks to arrive, depending on your location and shipping method.

What if I don't receive my order?

If you do not receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged customs and taxes?

The prices displayed on our site are tax-free in US Dollars. You may be required to pay duties and taxes upon receiving your order, depending on your country's customs regulations. These fees are determined by your local customs office and are the buyer’s responsibility. We are not responsible for any delays caused by customs. For further details on charges, please contact your local customs office.